Last updated: 1 January 2025
Privacy Policy
This is a template. Have it reviewed by a qualified professional for your country before publishing.
1. Who we are
Aurelle Care & Recovery (“Aurelle”, “we”, “us”) provides non-medical home care and companionship. You can reach us at aurellecare91@gmail.com or +256 758 614 317.
2. Information we collect
- Contact details you send us: name, phone, email, area.
- Care request details: service needed, dates, schedule, routines and notes you choose to share.
- Caregiver application details: experience, availability, references.
- Technical data: basic device and browser information from our hosting provider.
3. Why we use it
- To respond to your enquiry and match a caregiver.
- To confirm schedules, pricing and visits.
- To keep records required by law and to handle complaints.
- To improve our service and website.
4. How enquiries reach us
We accept enquiries by phone, WhatsApp and email. Messages sent through WhatsApp are also subject to WhatsApp’s own privacy policy. Emails are stored in our email provider’s systems. We do not use a website contact form.
5. Sharing
We share only what is necessary: the assigned caregiver receives the care details relevant to the visit. We do not sell personal information.
6. Retention
We keep enquiry records only as long as needed to provide care and meet legal obligations. You may ask us to delete your data at any time, subject to legal requirements.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict use of your information, or to object to processing. Contact aurellecare91@gmail.com to exercise these rights.
8. Cookies and local storage
This site stores your colour-theme preference in your browser’s local storage. It does not use advertising cookies. If you add analytics, update this section.
9. Security
We use reasonable technical and organisational measures to protect your information. No system is completely secure; please avoid sending sensitive medical records by message or email.
10. Children
Our services are arranged by adults. We do not knowingly collect information directly from children.
11. Changes
We may update this policy. The “last updated” date above shows the current version.
Not medical care. Aurelle provides non-medical home care and companionship. We do not provide medical treatment, nursing or emergency services. For emergencies, call your local emergency number.